FAQ English

Who is nanoTRAINO designed for?

nanoTRAINO stretcher sleds are designed for anyone who needs to get away from the road network. They have become the standard for outdoor enthusiasts and adventure guides. They are also relevant to:
-search and rescue teams
-fire departments
-sporting events;
-schools with outdoor activities;
-maple syrup producers;
-all those who log in the forest;
-military personnel
-ski patrols
If you’re away from the road network, the nanoTRAINO is for you!

During which seasons can nanoTRAINO be used?

nanoTRAINO stretcher sleds are designed for year-round use. They can be pulled like a sled over snow or even surfaces such as grass. They can also be used as a stretcher to move an inconvenienced person on uneven ground, such as a summer trail.

Do I need to know how to tie knots to use nanoTRAINO?

There are no knots to tie when using the nanoTRAINO or the traction kit that comes with it. In an emergency situation, it’s important to be able to trust our tools. That’s why the nanoTRAINO is simple and intuitive to use.
The nanoTRAINO is an evacuation system for everyone!

How many people are needed to handle the nanoTRAINO?

nanoTRAINO emergency stretchers can be used alone or in a team. Obviously, the more people you have, the easier it will be to move an injured person.
In winter, it’s generally easier to use the nanoTRAINO in sled mode and pull the injured person. The traction kit supplied with nanoTRAINO allows up to four or six people to pull. Simply add a rope to increase this number as you see fit.
In summer, it’s often easiest to use the nanoTRAINO in stretcher mode, using the handles on either side. If you’re one, two or more than six, simply insert two sturdy branches into the handles to transform the nanoTRAINO into a stretcher. In this way, you can pull or lift the person much more easily.

What is nanoTRAINO’s shipping policy?

Stretcher sleds are usually shipped within 6 to 72 hours.

Why do you offer free delivery in Quebec, Ontario, New Brunswick, Nova Scotia and Prince Edward Island?

At nanoTRAINO, founded and based in Quebec, we are passionate about making quality outdoor gear accessible to all adventurers. Our strategic location in Quebec allows us to significantly reduce shipping costs to neighboring provinces. That’s why we’re delighted to offer free delivery to Quebec, Ontario, New Brunswick, Nova Scotia and Prince Edward Island.
This initiative reflects our commitment to our local customers and our desire to support the outdoor communities in these regions. Thanks to our proximity and partnerships with local carriers, we can guarantee fast, efficient delivery while keeping our costs to a minimum.

And for other regions, how does discounted delivery work?

For our customers outside these provinces, we offer a significant discount on delivery charges. While our head office in Quebec allows us to optimize costs in certain regions, we are committed to making our portable stretchers accessible to all Canadians. This reduction in delivery costs is a step towards our goal of making our products affordable and available nationwide.
We continue to work on expanding our delivery partnerships so that, in the future, we can offer even more advantageous options to all our customers, regardless of their location.

What are the differences between nanoTRAINO nT1 and nT2?

The nanoTRAINO nT2 is the evolution of the nT1. Both stretchers are equally easy to use and operate in the same way. However, the nT2 version is lighter, more compact and more durable than the nT1.
Please note that the nT1 is no longer available.

What is nanoTRAINO’s limited warranty?

nanoTRAINO emergency stretchers are made in Quebec and guaranteed against manufacturing defects for 12 months. If you have a problem with your nanoTRAINO, please contact us, specifying your name and date of purchase.

What is the return and cancellation policy for nanoTRAINO?

Cancellation policy
It is possible to cancel an order before it is sent by post.
Once your order has been shipped, it will no longer be possible to cancel it.
To cancel your order, please contact us specifying your order number, the item(s) to be cancelled and the reason for your cancellation request.
A full refund will be made to the credit card used to make the payment.

Return and exchange policy
Returns will be accepted within 30 days of purchase. NanoTRAINO is not responsible for return shipping costs.
All returned items must be new and accompanied by proof of purchase. NanoTRAINO reserves the right to refuse a return if the item is damaged or shows signs of wear.
Please mail your item to the following address:
276 Montée de Corte Real
Gaspé, QC
G4X 6S2

If you have another question, write us!


Alexandre ByetteFAQ English